Following the business success of “365 Days to succeed (Diary 2007)” and of “365 Days to succeed, Madam (Diary 2008)”, I, John-Harvey Marwanny propose today to you an handy guide of institutional and commercial correspondence allowing the common run of people to effectively react vis-a-vis various crisis situations (threatening banker, litigious administration, rupture in love, importunate neighbor…) and with indelicacies of any kind.

Which are the rules to be respected for the correspondence?
Which expressions to avoid?
Which style to employ?
In the line of the books of colorings for adults who are bored at the office of Claire Faÿs, a true very favorite… You will find all the answers to your questions in this small at the same time elegant and cheap work, available to the Shop as of now.